policies

policies

Payment & Shipping

Payment is due upon check out by debit/credit card, PayPal or Etsy gift card. To all our international buyers, customs duties and international taxes, are the responsibility of the buyer. 

You do not need a PayPal Account to pay for your items through PayPal.
Choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

All items are shipped from the UK and are shipped to UK mainland and internationally. The price of shipping is important. International buyers, I recommend you to contact me when buying and we shall discuss your shipping needs. I am sure we will find the most economical shipping costs to your country.

  • slatted wall art -  1 to 2 weeks
  • wall art - 1 to 2 weeks
  • candle holders - 1 to 2 weeks
  • furniture items - 3 to 4 weeks
  • bespoke orders - 3 to 4 week

Additional Policies and FAQs

All custom/bespoke orders of over £50 requires the buyer to pay half deposit, including shipping upon ordering. 

To all our international buyers, customs duties and international taxes, are the responsibility of the buyer. 

Refunds & Exchanges

A full refund will only be issued if the work done by Tilly Rose Designs is not as agreed at the time of purchase. The buyer pays the return shipping and will receive a full refund if the item is received within 30 days of it being received. 

All items dispatched by us are insured. If itmes are damaged, we will incur the cost for the return of the items and issue a replacement as soon as we recieve the damaged item.